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#SEEK24

FAQs
Got a question? You’ve come to the right place.
Our frequently asked questions are below. Let’s see if we can’t help you find the information you need. Have a not-so-frequently asked question that you couldn’t find below? Feel free to reach out to us.
General Questions
Accommodations
Registration Questions
Travel

General Questions

Where and when will SEEK24 take place?

SEEK24 will take place at the America’s Center Convention Complex in St. Louis, Missouri from Monday, January 1 to Friday, January 5, 2024.

What do I get with an Event Pass?

Every Event Pass includes the following:
– Lunch each full day of the conference
– Entrance to all sessions with in-demand Catholic speakers
– Access to evening concerts and entertainment
– Conference resources, such as the SEEK24 app and access to our discounted hotel room block
– A one-of-a-kind encounter with Jesus Christ and the Church through the sacraments

Does my Event Pass include meals?
With an Event Pass, you will be provided lunch on each full day of the conference. You are able to note dietary restrictions within the registration process. We do our best to accommodate the most common allergies, but with our large audience, we cannot guarantee that all will be met. Please email events@focus.org with any questions about your specific dietary needs.
What food allergies/dietary needs are accomdated for box lunches?

We do our best to accommodate broad allergies and dietary requirements when creating our boxed lunch menu. All boxed lunches will be nut free. You may select additional needs for gluten free, dairy free and/or vegetarian in registration. Unfortunately, with a large audience, we are unable to ensure that all allergies can be accommodated. If you have any specific questions, please reach out to events@focus.org

What time should I arrive/depart?
SEEK24 programming will formally begin around 6 p.m. on January 1, 2024, and end around noon on January 5, 2024. We recommend arriving on January 1 with enough time to settle into your accommodations, check in to the event and get some dinner before joining us for the conference kickoff.
Will the Impact Session schedule be posted before the conference starts?
The Impact Session schedule will be available a few weeks prior to SEEK24 on our conference app.
What if I'm interested in being a vendor or sponsor?
Please reach out to sponsorships@focus.org for more information!
If I’m not a college student, will there be specific tracks or relevant content for me at SEEK24?
Yes! We will have many different talks and special events to meet your needs. Along with the Collegiate Track, we will also have the Making Missionary Disciples Track that you can join at SEEK24. The Making Missionary Disciples Track will include any post-college attendees (priests and parishioners) and is designed to provide vision, training and resources for those striving to be missionary disciples in the family, parish and workplace.
I'm a campus minister or chaplain - will there be content for me at SEEK?

Yes! The Campus Ministry Experience has content to engage campus ministers and chaplains interested in creating dynamic and fruitful campus ministries and parish ministries.

What are the medical accommodations?
Within registration for SEEK24, you are able to select whether you need an accommodation for disability assistance, visual/audio assistance and/or ASL interpretation. These are general categories that can be flexible to suit your needs. We will then follow up with you in December 2023 to confirm how we can best assist you.
How can I apply to be a speaker?
All speakers for SEEK24 have been selected. Interested in being considered for future conferences? Please apply here.
Will SEEK24 offer American Sign Language interpretation?
ASL interpretation will be available when requested within registration. After selecting this need, look for further communication from the FOCUS Events team approaching SEEK24.

Registration Questions

Is group payment available?

As SEEK continues to grow, our event staff cannot accommodate one-off group payments coordinated with our office on a national level. We recommend that each parishioner or student should pay for their own SEEK24 registration. However, you are able to add guests to your registration as you register yourself for SEEK24 if you would like to pay for a group of up to 10 people. If your parish or campus will be covering costs for others, you may also instruct your group to register themselves with their own credit or debit card and then submit their payment confirmation as a receipt to your parish/campus ministry office for reimbursement.

We offer two group incentive options. For adults, we offer the Parish Pack which is 6 Event Passes for the price of 5. This is great for a pastor or parish staff member who will be paying for 5 parishioners to join them at SEEK24! For students on campuses without FOCUS missionaries, the Ambassador Program is a recruitment incentive program just for you. Recruit 5 students to register for SEEK24, and you’ll receive $100 off your own Event Pass.

Can my group register together?

Each member of your group should register separately for their own Event Pass. Your group will have the ability to book individual rooms (or rooms to share) through our housing portal. We have negotiated special rates with our official conference hotels for your convenience. The housing portal will open in fall 2023 and you will receive a link to book your housing within our discounted block in your SEEK registration confirmation email once the portal is open. 

Are there discounts or scholarships available?
We do not have scholarships available for SEEK24. We highly recommend fundraising to cover your registration cost and/or travel to bring others into your mission as well. Students on FOCUS campuses, priests, religious and seminarians receive $100 off the standard price of SEEK registration.
Can I fundraise to cover the cost of my registration and/or travel?
Yes! Most of our conference attendees fundraise for their registration, travel costs, food and more. Fundraising is an opportunity to meet the cost of registration while inviting others to support you as you experience SEEK. When others donate to help you attend SEEK24, they too become partners alongside you as you work to carry out the Great Commission. Note: donations made directly to FOCUS to offset or cover your registration costs are non-refundable.
What if I accidentally registered for the wrong item?
Never fear! If you need to change your contact info or item choice, just log back into your registration account using your confirmation code and email address. This will allow you to adjust your registration. If you have other issues with your registration, reach out to events@focus.org.
What is the cancellation policy?
Donations nonrefundable: Donations made to FOCUS, a nonprofit organization, are tax deductible and never refundable.

Deposits nonrefundable: Deposits for registrations are never refundable.

Registration refund: Apart from donations and deposits, payments made by the registrant toward SEEK24 may be eligible for a refund only as follows:

By December 1, 2023: If the registrant completes the refund process* by December 1, 2023, they will be eligible for a refund.

Between December 1 – December 15, 2023: If the registrant completes the refund process* between December 2 and December 15, 2023, FOCUS will retain $100 of the total ticket price or charge the card on file for the difference.

After December 16, 2023: If the registrant completes the refund process* after December 16, 2023, FOCUS will retain 50% of the total ticket price or charge the card on file for the difference. This means that cancelling after December 2, 2023 may result in a charge on the card on file.

*Refund process: In order to be eligible for a refund, a registrant must log into their account and cancel their registration using the original confirmation number (preferred) OR email events@focus.org.

 

NOTE: FOCUS assumes a registrant will attend SEEK24 unless they cancel their registration in accordance with this cancellation policy. Thus, FOCUS will charge a registrant’s bank card the full registration balance unless FOCUS is informed of the registrant’s cancellation in accordance with this policy. Unfortunately, FOCUS will not be able to refund a registrant’s payments if they do not attend SEEK24 and did not notify FOCUS in accordance with this cancellation policy, as FOCUS will have used those payments to meet the costs of the event.

When is payment due?
Full payment is due on the payment deadline of December 15, 2023. FOCUS reserves the right to charge your credit/debit card for your remaining balance on and after December 16, 2023.
Can high schools students attend?
High school seniors are welcome to attend SEEK24 with a chaperone. Younger students may attend with a parent or guardian.
I’m under 18 (or my child is under 18), and I’d like to come to SEEK24. How do I submit my parental consent form?
Please have a parent or guardian download and fill out the form found at this link and then upload it before arriving at SEEK24.
How can I register my family for SEEK24? Does my child need an Event Pass?
To enter the Convention Center and pass through security, each person (including children) will need an Event Pass. Spouses and children can be added to your registration by clicking Add a Guest. The following are the costs for each child, by age:
– Spouse and Guests: $399
– Child aged 0-2: $0
– Child aged 3-12: $65
– Child aged 13-18: $200
– Child aged 18+: $399
I’m a member of the media, how do I sign up?
If you are a member of the media interested in covering SEEK24, visit FOCUS’ News & Press Room page for our media contact information.
Will my card be charged for my remaining balance before the conference?
We reserve the right to charge your card after the final payment deadline. This is included in the Cancellation & Payment Policy, which you are required to read and accept during the registration process. The payment deadline is December 15, 2023. Additionally, according to our cancellation policy, we reserve the right to charge your card for the full amount or a portion if you cancel after December 15.
Will I be able to purchase an Event Pass + Room package for SEEK24?
All attendees will be able to purchase an Event Pass and book their own hotel room through our housing portal found in your registration confirmation email. Attendees will be able to select the hotel that best fits their needs based on price, distance from the Convention Center and amenities. By booking through the housing portal, attendees will also be able to select their own roommates. If you are a student on a campus with FOCUS missionaries, ask your missionaries for additional details on your group hotel and booking process.
Why can’t I find my confirmation email?
Our system sends an automatic confirmation email within a few minutes of completing registration. Be on the lookout for an email from events@focus.org. Your inbox may send this email to your spam/junk folder, so also check there. If you cannot find it, please email events@focus.org and we can re-send your confirmation.

Accommodations

Where will I be staying?
Event Passes do not include hotel accommodations. Attendees have the option to book a hotel room within our discounted housing block. The SEEK24 hotel portal will open in the early fall.

Students who attend a campus with FOCUS missionaries will be housed with other students from their FOCUS campus. Be sure to ask your missionaries for more details on your assigned hotel, costs and to make sure you are included on your campus rooming list.

Can I book my housing now?
The SEEK24 Housing portal will open in early fall 2023. If you attend a campus or parish with FOCUS missionaries, additional details on group housing will begin to be communicated this spring via your campus or parish missionaries.
Can I book directly with a hotel?
You are welcome to arrange your own accommodations; however, our hotel partners are only able to offer this discounted rate through the SEEK24 Hotel portal. When reaching out to our hotel partners, attendees will be redirected to our SEEK24 Hotel portal to ensure their reservation and rate are associated with SEEK24. The SEEK24 Hotel Portal will open in fall of 2023.
Are special hotel rates available? How much will my hotel cost?

You can expect to pay $120-$150/night plus taxes and fees for a standard room depending on the hotel you select.

How are roommates assigned?
If you are on a FOCUS campus, your missionaries will arrange your rooming assignments. If you have specific needs/accommodations, please let your missionaries know so they can roommate you accordingly. Other attendees will have the ability to book their own housing through our housing portal. Attendees booking their own housing should coordinate their own roommates if they would like to share a room at SEEK24.

Travel

How will I get to St. Louis?
There are several ways to travel to and between the Convention Center, the conference hotels and downtown St. Louis.
(Please note: Travel costs are not included with registration and should be calculated separately based on your individual needs.)

The closest international airport is St. Louis Lambert International Airport. The airport is connected to the MetroLink, St. Louis’s metropolitan light rail system. The ride from the airport to the Convention Center stop downtown takes about 45 minutes. Please refer to the MetroLink website for the schedule and pricing.

Additional transportation options from the airport can be found here: https://www.flystl.com/parking-and-transport/transportation

I am coming to SEEK24 by car. Will there be on-site parking?
SEEK24 does not provide parking for attendees. However, there are many local parking options at the Convention Center, hotels and downtown parking garages. Explore St. Louis provides details about Convention Center parking and other local options here: https://explorestlouis.com/travel-tools/get-around-st-louis/downtown-parking/
How do I get from my hotel to the Convention Center?
Most of our SEEK24 partner hotels are in the downtown St. Louis area. Many are within walking distance, but you may also choose to ride the MetroLink light rail to get around the area. From our hotels that are beyond walking distance, there will be periodic shuttle service. Please be careful when exploring the downtown area and be sure to walk in groups to and from the Convention Center.